For product teams keeping systems stable while continuing to ship.
Keep your product healthy while you iterate.
Monitoring, bug fixing, performance work, and planned improvements with clear SLAs.
Problems we solve
Incidents repeat because root causes aren’t fixed
Upgrades are deferred until something breaks
No clear SLA between product and engineering
Knowledge lives in one person’s head
What you get
Service catalog: what we cover and response targets
Ticket triage flow with severity definitions
Monthly improvement backlog (perf, deps, tests)
Quarterly roadmap checkpoint with your product team
Typical timeline
Week 1: access, observability review, incident history
Week 2–4: stabilize top pain points and document runbooks
Ongoing: patch cadence, dependency updates, on-call
Quarterly: deeper performance or security passes
How we work
Shared Slack/Teams channel with clear hours
Post-incident reviews with tracked remediations
Change windows communicated to stakeholders
Honest reporting when a fix needs funded project time
Tech we commonly use
Your production stack
PagerDuty / Opsgenie
Datadog / Grafana / CloudWatch
Sentry
GitHub/GitLab
Terraform (when infra is in scope)
FAQs
Is this 24/7?
We offer business-hours, extended, and limited 24/7 options—scoped to your risk profile.
What’s excluded?
Greenfield features are scoped separately; support focuses on reliability, bugs, and small enhancements.
How fast can you start?
Often within two weeks after access and a short knowledge-transfer sprint.
Can you train our internal team to take over?
Yes—documentation and pairing are part of the engagement, not an afterthought.
Ready to move?
Share your goal and constraints. We’ll suggest the smallest practical next step.